**OUR LOBBY IS CURRENTLY CLOSED TO CUSTOMERS. PLEASE USE THE DRIVE THRU FOR SERVICE OR CALL 828-286-0640 TO SCHEDULE AN APPOINTMENT WITH A CUSTOMER SERVICE REPRESENTATIVE**
To obtain water service from BRWA, you can fill out our online utility services agreement attached below and a member of our customer service team will call you with additional information and to collect payment. You can email lease agreements to firstname.lastname@example.org.
The connection fee for new system customers is $50.
For customers with good payment history, to establish an additional account, or transfer an account, the fee is $25.
All new system customers owning the respective property for 3/4" and 1" metered service must pay a $75 deposit.
All renters (with lease provided) must pay a $100 deposit.
Customers who will receive sewer and sanitation service from the Town of Spindale will need to pay a $50 sewer/sanitation deposit and $10 trash can fee.
All deposits will either be applied as a credit to accounts after 18 months if no late payments have been made, or applied to the final bill when the account is closed.
Click here to complete and submit our online utility services agreement, or
Click here to download a PDF to fill out and bring to our office DRIVE-THRU WINDOW ONLY.
Important Information Regarding Your Rates
The Broad River Water Authority (BRWA) rate structure for residential customers is $28.20 base rate per month, and includes the first 1,000 gallons of water used. Each additional 1,000 gallons of water is $5.30 per 1,000 gallons used. Typically, a household of four may use between 5,000 to 7,000 gallons per month (average of 2,000 gallons per person per month) which means your bill may range from $48.92 to $60.00 a month for water.
If you reside in or near the town of Rutherfordton, Spindale, or the Cliffside area your bill may also include charges for sewer and sanitation services. BRWA acts only as the billing/collection agency for Rutherfordton, Spindale, and Cliffside; and sewer and sanitation rates, deposits, and connection fees are set solely by those entities. Currently monthly residential sewer and sanitation rates (effective July 1, 2019) are: