Customer Service

To obtain water service from BRWA, come to our office located at 138 Duke Street, Spindale, NC 28160 (see map) and fill out a Service Agreement. The connection fee for new system customers is $50. For customers with good payment history, to establish an additional account, or transfer an account, the fee is $25. All new system customers owning the respective property for 3/4" and 1" metered service must pay a $75 deposit. All renters (with lease provided) must pay a $100 deposit. Customers who will receive sewer and sanitation service from the Town of Spindale will need to pay a $50 sewer/sanitation deposit and $10 trash can fee. All deposits will either be applied as a credit to accounts after 18 months if no late payments have been made, or applied to the final bill when the account is closed.

You can complete and submit our online utility services agreement by clicking here.
Or, click here to download a PDF to fill out and bring to our office.

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