Customer Survey

At the Broad River Water Authority, our top priority has always been providing you with safe and reliable water service. Additionally, we are always looking for ways to improve the overall customer experience.

Over the next few months we will be improving and expanding communications efforts with our customers. Part of this effort will be to update our company website and utilize social media to keep our customers informed about any changes to their water service. We are asking for your participation in a short survey to ensure that any changes we make will improve your customer experience. Your feedback will help us serve you better. Thank you in advance for your participation.

One of our main goals is to provide you with reliable water service, which is why we proactively monitor, repair, and replace aging components of our distribution system. Despite our best efforts, main line breaks and disruptions to water service are unavoidable.

  • In the case of a local, short-term disruption to your water service for pipe repair or replacement, what would be the best way to contact you?

  • In the rare case of an emergency, (major line break, major equipment failure, possible contamination, system pressure loss) what would be the best way to contact you?

As mentioned above, we are currently working on updating our website. Our content will be similar, but the layout and functionality will be more intuitive and user-friendly. Please consider our current website for the following questions.

  • Prior to taking this survey, have you visited our website at

  • If yes, which features have you used? Please check all that apply

  • Did you find our website helpful?
Not helpful Generally
Neither helpful
or unhelpful
Very helpful
  • Whether or not you have used our current website, do you have any suggestions for additional content or features?


  • Optional - If you would like us to contact you regarding your responses, please enter your contact information.




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