Customer Service

Payment Options:

  • You may pay your bill online by clicking the Pay Your Bill Online link below or by clicking here. We accept MasterCard, Visa, Discover and E-Checks. Note that payments may take up to 48 hours to post.
  • You can pay be phone by calling 1-877-885-7968. You will need your account number from your bill. We will NOT accept payments over the phone in our office.
  • If you wish to have your payments automatically drafted each month from your checking or savings account, fill out the form by clicking here and submit it with a voided check.
  • You can pay by mail by enclosing the bottom portion of your bill with a check or money order in the envelope provided.
  • You can pay in person at our office located at 138 Duke Street (off of Spindale Street) during our normal business hours of 8:00 AM - 5:00 PM, Monday through Friday, except holidays. We accept cash, check, MasterCard, Visa and Discover. ACE Services in Rutherfordton accepts cash or check payments during normal hours. It is recommended that you provide your payment stub at this location.
  • Our Night Depository is available 24 hours located outside our office and at the Spindale Town Hall entrance. Check or money orders only. Payments placed in the drop box after 5:00pm will post the following business day.

Payment Terms:

  • Your account is due upon receipt of bill. A late fee of $6.00 or 9% (whichever is greater) will be added to your account if payment is not received before 5:00 pm on the date indicated.
  • A PREVIOUS BALANCE indicates the bill is DELINQUENT and service is subject to be discontinued. The bill is the only notification that a customer will receive. NO SECOND NOTICE WILL BE SENT.
  • A non-payment fee of $40 will be added if “previous balance” is not received by 5:00 PM on the date indicated. This fee includes reconnection during normal business hours.
  • A $50.00 fee will be charged for weekends, holidays, and after office hours stated above. A $75.00 - $100.00 deposit may also be required if service is discontinued.
  • A $50 fee will be added when a customer tampers with BRWA equipment to illegally turn water on. Only BRWA personnel are authorized to restore water service.
  • Failure to receive bill in the mail does not excuse responsibility for timely payment or prevent service disconnection. BRWA is not responsible for the failure of the U.S. Postal Service to deliver bills.
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