Customer Service

New customers/ new accounts: The connection fee for new system customers is $50. For customers with good payment history, to establish an additional account, or transfer an account, the fee is $25. All new system customers owning the respective property for 3/4" and 1" metered service must pay a $75 deposit. All renters (with lease provided) must pay a $100 deposit. Customers who will receive sewer and sanitation service from the Town of Spindale will need to pay a $50 sewer deposit and $10 trash can fee. All deposits will either be applied as a credit to accounts after 18 months if no late payments have been made, or applied to the final bill when the account is closed.

Reconnection due to non-payment: A non-payment fee of $40 will be automatically charged if past due balance is not paid by 5:00 pm on the date indicated on the bill. Non-payment fee covers reconnection during normal business hours. An additional $50 fee will be charged on weekends, holidays and after normal business hours. A $75 - $100 deposit may also be required in addition to the $40 non-payment fee to re-establish service.

For more detailed information, please see our Schedule of Fees and Charges

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